How to return or exchange a product

If you are not completely satisfied, you can return or exchange items within 60 days of receipt. We will refund your order but to cover our handling costs we charge a 15% restocking fee. To get a refund, products must not have been used and must also be returned in original carton. We cannot accept returns of non-stock items or custom orders. Grand + Benedicts reserves the right to accept or refuse returned items to our stock. Please call our customer service department toll free at 800.547.7005 for a Return Authorization number. Ship returned goods to us freight prepaid with the Return Authorization number and the proof of purchase.

Grand + Benedicts
Attn: Returns
2300 SE Beta Street
Milwaukie, OR 97222
 

Damaged Merchandise

We pack your order as carefully as possible, but damages sometimes happen. Each carrier has its own policies and methods of filing claims:

UPS
Keep original packaging, merchandise and packing materials. To file UPS Claims, call 1-800-PICK-UPS (800-742-5877) or initiate the claim on the UPS website.

FedEx
Call 1-800-GO-FEDEX (800-463-3339) or obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number from FedEx online. Claims on concealed, lost or damaged shipments must be made within 10 days of the delivery date.

Common Carrier
Retain packing slip and note any visible damage on freight bill at the time of delivery. Call freight carrier for an inspection, then call our shipping department to file a freight claim. If shortages occur, sign the receiving documents for only those pieces actually received, and notify your carrier immediately.