Do I need an account to order from G+B?
No, the G+B website is available to the public and you don't need an account. Simply, add items to cart and you will be asked to create an account upon checkout.

Forgotten my login and/or password
Click on the Login link and choose "Forgot user name" or "Reset password". If you are not successful, please call 800.547.7005 and we will provide you with a temporary login.

What are the payment terms?
We are happy to accept several forms of payment: Cash, Check or Major Credit Cards: Visa, Mastercard, Discover and American Express. We also offer Net 30 with approved credit. Click here to download our Credit Application. For non-stock and custom orders, we require a 50% deposit at the time of the order. However, we do not process COD’s (cash on delivery).

Is there a sales tax?
Sales Tax on the merchandise total is charged for items shipped to all states except for Delaware, Montana, New Hampshire, Hawaii, North Dakota, and Oregon.

Are there any fees that I should be aware of?
All open accounts over 30 days past due are subject to a 1 1/2% per month or 18% per year service charge. Returned check fee is $25.00. All returns and exchanges are subject to a minimum of 15% restocking fee.

How do I file a freight claim?
We pack your order as carefully as possible, but damages sometimes happen. Each carrier has its own policies and methods of filing claims:

UPS
Keep original packaging, merchandise and packing materials. To file UPS Claims, call 1-800-PICK-UPS (800-742-5877), contact your driver, or initiate the claim on the UPS website.

FedEx
Call 1-800-GO-FEDEX (800-463-3339), contact your driver, or obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number from FedEx online. Claims on concealed, lost or damaged shipments must be made within 10 days of the delivery date.

Common Carrier
Retain packing slip and note any visible damage on freight bill at the time of delivery. Call freight carrier for an inspection, then call our shipping department to file a freight claim. If shortages occur, sign the receiving documents for only those pieces actually received, and notify your carrier immediately. 

What do I do with merchandise damaged after arrival?
For merchandise damaged internally, please notify Grand + Benedicts at 800.547.7005 immediately for return, refund, or replacement. No returns are accepted without a return authorization number. Although our responsibility ceases when shipments are accepted by a carrier’s agent, we will extend every possible assistance in clearing up claims for our customers. 

How do I return a product?
Return or exchange items within 60 days of receipt for a refund less a minimum 15% restocking fee. To get a refund, products must not have been used and must also be returned in original carton. We cannot accept return of non-stock items or custom orders. Grand + Benedicts reserves the right to accept or refuse returned items to our stock. Please call our customer service department toll free at 800.547.7005 for a Return Authorization number. Ship returned goods to us freight prepaid with the Return Authorization number and the proof of purchase.
Grand + Benedicts
Attn: Returns
2300 SE Beta Warehouse
Milwaukie, OR 97222

What do I need to know about ordering slatwall panels?
Slatwall panels are shipped by LTL truck only and crating charges apply for shipping.

What do I need to know about ordering glass and showcases?
All glass products and showcases are shipped out of the Portland Warehouse and ship by LTL Truck Only. Crating charges apply.