General Inquiries 800.547.7005
Website Orders 800.574.1097
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What are the payment terms?
We are happy to accept several forms of payment: Cash, Check or Major Credit Cards: Visa, Mastercard, Discover and American Express. We also offer Net 30 with approved credit. Click here to download our Credit Application. For non-stock and custom orders, we require a 50% deposit at the time of the order. However, we do not process COD’s (cash on delivery).

Is there a sales tax?
Sales tax is subject to change. Currently we charge sales tax on orders shipped to: Washington, California, Idaho, Ohio, Nebraska, Kentucky, Pennsylvania and Minnesota.

Handling charge
Please note, all orders below $50 will have a $5 handling charge which is intended to cover some of the costs of packaging and processing small orders. Orders above $50 do not carry a handling charge.

Are there any fees that I should be aware of?
All open accounts over 30 days past due are subject to a 1 1/2% per month or 18% per year service charge. Returned check fee is $25.00. All returns and exchanges are subject to a minimum of 15% restocking fee. A $5.00 small order fee is added to each order below $50.

Returns and exchanges
Return or exchange items within 60 days of receipt for a refund less a minimum 15% restocking fee. To get a refund, products must not have been used and must also be returned in original carton. We cannot accept return of non-stock items or custom orders. Grand + Benedicts reserves the right to accept or refuse returned items to our stock.